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Customer Service Representative

Gore Heating & A/C covers the basics like heat and A/C repairs, but we also take it up a notch with several specialty services. We guarantee quality products and services to fully provide comfort to local home and business owners.

Customer Service Representative


Full-time

Position Overview

We are looking for an experienced and motivated Customer Service Representative to join our marketing team. The customer service representative position is open for individuals who love helping others and providing information to make lives easier and better. Our ideal candidate is customer-oriented and has exceptional communication skills.

A Customer Service Representative in our team will be responsible for all the verbal and written communication with our customers. Therefore, we would love to have someone who knows how to listen and remain patient and cheerful throughout the day. If this sounds like you, don’t hesitate to apply for the position.

Duties & Responsibilities

  • Answer and manage all incoming calls and emails
  • Generate sales leads
  • Provide accurate and valid information for the customers
  • Handle questions, complaints, and returns and find appropriate solutions quickly
  • Keep records of customer interaction and process received files.
  • Follow communication procedures and policies.
  • Think, answer, and respond quickly to resolve customer issues and questions about products and services
  • Retain a polite and professional voice and manner at all times

Requirements

  • High school diploma or equivalent
  • Proven customer support experience
  • Ability to handle a lot of incoming calls with great accuracy
  • Knowledge of CRM systems and practices
  • Customer-oriented and passionate about helping others
  • Ability to respond quickly to different requests and characters
  • Excellent multi-tasking and organizational skills

Benefits & Perks

  • Health Plan
  • Dental Plan
  • Vision Service Plan
  • Paid Holidays
  • Paid Time Off (Vacation, Sick Days, Personal Days)
  • Technical Training Programs
  • Incentive Compensation Programs

Apply Now

Application Form

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When is the best time for us to reach you via telephone?
Betsy F.
1713309327
Josh was very professional & well spoken young man. He explained everything about the AC service he performed. He even checked out our hot water heater. We look forward to our heating maintenance with Josh later this year.
Alan H.
1713218978
Gore HVAC is a family business they give good service. I would recommend their service to everyone
Jenny E.
1713199347
Josh from Gore Heating & Air did a preventive maintenance check on my HVAC units. He found (and fixed) a minor problem that could have become much bigger if the fix was not done. He was also pleasant and friendly, and he explained everything he was doing. He was even nice to my very excitable Jack Russell terrier!
Ruth P.
1712340693
Excellent work and I appreciated it
chris S.
1712163237
Had Gore come out for an estimate. Absolutely professional and detailed with many great options. Punctual and polite. Highly recommend them at this point. Rates are comparable and fair.
Ariana P.
1712091622
Such a great experience! I was walked through what was being done and they fixed my AC quickly and the same day I called! Thank you so much for savin me from this heat!
D J
1712085272
He could not resolve my issue, but he was a good guy.
Brenda F.
1712018134
Ethan came and did what was needed to do for our spring maintenance schedule. We appreciate all Gore does to keep us seasonally comfortable.
Patsy M.
1711988779
Great experience! Josh is a very courteous and knowledgeable technician.
Brent S.
1711394155
Great company, great service and great people. Would 100% reccomend for anyone needing heating and/or A/C work done.
Patty R.
1710512747
Had our wood fireplace replaced with a gas insert! Looks beautiful and the Gore team was very professional, helpful and pleasant to work with. Great job we are very happy!
Phillip W.
1710282013
Made an appointment over a week in advance. Day of appointment there was sufficient notification of scheduled appointment along with a 30 minute call out. Technicians were professional, efficient and knowledgeable. Was informed and technician explained all steps in repair process. Very satisfied…will be a repeat customer
Carol M.
1710185286
Nick was on time and worked efficiently. Took time to go over services completed. Suggested replacing water heater and gave pricing. We questioned him about payment plans and he was able to speak about them. Everyone that we have interacted with at GORE has been extremely friendly and courteous.
Timothy G.
1708457188
Quick and easy process.
Frantz A.
1708182860
Nicholas was very helpful about giving me all the informations that I needed. He was very instrumental on answering all my questions. He is a down to earth person.
Edwin B.
1708121561
Great experience with Nick and Gore Heatong and Air known the family and company great experience
GARY S.
1706934077
Excellent company
Michael A.
1703777564
Great people who are honest, transparent, and all about customer service. I have referred them to dozens of people now, and will continue. Locally owned and operated.
James N.
1702682531
Very nice and professional Nick spent time and explained all that is wrong and what he did to fix the problem. Thank you
paul T.
1702580570
Always professional and provide the best service. And when it comes to doing any major work they are quick to get it done so you are not without heat or air when it is needed most.
Joe
1701391863
Exceptional knowledge, experience and customer service. 10/10 would recommend and use again in the future for all HVAC needs.
Sue S.
1701106671
Wonderful and quick service
Brian B.
1696601694
Ethan did a great job!! Very professional and great quality work!!!
felicia W.
1693495438
He was very good
Dewayne H.
1693097687
Despite being short handed Nick made it out the same day I called in and had my air conditioner working.
darryn B.
1692987001
Awesome service tech. Knew what he was doing and got it done.
Sylva H.
1692888425
We have had Gore Heating and Air out to all three of our properties on multiple occasions and we are always so happy with the service we receive. It is prompt, friendly, and competitively priced. They have replaced two entire systems for us and performed maintenance as needed. We love supporting local businesses and this company definitely deserves 5 stars!
James M.
1692633903
Fall inspection. Tech on time ck out ok and was gone. He will be back in spring.
Reginald R.
1691794321
He did very well and very professional I will definitely recommend him to everyone!!
Tabi R.
1691612116
Nick was amazing, came out quickly, can do our unit replacement within a week!!
Darlene R.
1690384616
The most professional and experienced team of technicians on staff. Dependable and reliable! Nick is never in a hurry, makes sure all questions and concerns are answered. The office staff is friendly and accommodates the needs of the customer. I would highly recommend this company for all your air and heating needs.The BEST!
Jennifer L.
1689963529
Great professional service by family owned business. Thank you!!
John J.
1689681975
Ethancame out for our yearly AC maintenance service. Great Job!!!
Jake L.
1689600071
Jessica at gores heating and air was so respectful and had great customer service
Gary H.
1689102853
Nick is a professional and quite knowledgeable and finds solutions to the problem quickly. Great job and professional as always.
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