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Privacy Policy

THE INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on our website via email or any forms you voluntarily fill out. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number(s)
  • Questions to assess your service needs
  • Comments and/or Opinions about Gore Plumbing, Heating & Air

THE WAY WE USE INFORMATION:

We use the information you provide about yourself to respond to your email contact or on-line form submittal.  We do not share the information with any outside parties. If you express interest in our services, we will add you to our mailing list automatically. Registered users may receive announcements from us about products, services, special offers, and newsletters.  Out of respect for the privacy of our users, you can easily unsubscribe at anytime (see How to Contact Us below). We will not re subscribe you if you have removed yourself from our list.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

WEBSITE ANALYTICS PRIVACY POLICY

This website uses analytics tools (such as Google Analytics, a web analytics service provided by Google, Inc., aka “Google”).  This information is then used to evaluate visitors′ use of the website by collecting anonymous statistics to compile statistical reports on website activity.

Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the analytics provider′s servers. Google and other analytics providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and other analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.  The Web Analytics providers used do not associate your IP address with any other data held by them. Neither Gore Plumbing, Heating & Air nor the Web Analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. Gore Plumbing, Heating & Air will not associate any data gathered from this site with any personally identifiable information from any other source.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above.

USE OF COOKIES AND SESSIONS

We use cookies and server sessions when you enter our educational tools. These scripted items are used only to personalize your experience. The script allows us to track your answers to questions and provide you a customized result at the end of the tool usage.  The cookie file is stored on your hard drive and can be deleted by you at any time. The session file is stored on our server. We do not retrieve or store any information from this file.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Update for SMS Communication

1. Data Collection and Usage

We collect personal information, including phone numbers, to provide SMS communication services for marketing, customer support, and updates regarding our products and services. By providing your phone number, you consent to receive text messages from us.

2. Consent to Receive SMS Messages

By submitting your phone number, you expressly consent to receive SMS text messages from us, including messages regarding your account, notifications, promotions, and other marketing communications. You can opt out of receiving these messages at any time by following the unsubscribe instructions provided in each message or by contacting us directly. By using our site or online services you also agree that communications that are required or necessary notifications, invoices, collection efforts, disclosures, or agreements that are sent electronically meet any legal requirements for “written” communications or notifications.

3. Sharing of Information

We will never sell your personal information. We may share your personal information, including your phone number, with third-party service providers to facilitate SMS communications on our behalf. These providers are contractually obligated to protect your data and use it solely for the purpose of delivering SMS services.

4. Security of Your Information

We take reasonable measures to protect your personal information, including your phone number, from unauthorized access, use, or disclosure. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information.

5. User Rights

You have the right to access, correct, or delete your personal information. If you wish to review, update, or delete your data, please contact us at (910) 485-5877 or  ngore@goreheating.com

6. Message Frequency and Costs

The frequency of messages will vary based on your interactions with us. Standard messaging rates may apply, depending on your carrier and plan. You are responsible for any messaging or data charges incurred as a result of receiving SMS messages from us.

7. How to Opt Out

If you wish to stop receiving SMS messages from us, you may opt out at any time by replying “STOP” to any of our messages. You may also contact us at (910) 485-5877 or  ngore@goreheating.com to request removal from our SMS list.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at:

Gore Plumbing Heating and Air

585 Gillespie St, Fayetteville, NC, 28301

NOTIFICATION OF CHANGES

If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page.  This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.

jonell W.
1736594307
He was able to come in and show me what was wrong in less than 10 min. He above and beyond by showing me all the mistakes the last guy from another company made. My caps were gone and all my money leaked out. Thank you for all your help.
Robert P.
1734370966
Gore Heating & Air did an outstanding job replacing the duct work in our house at a significantly lower cost than the other quotes I received from other Fayetteville companies. Nick Gore conducted a thorough job measuring and planning the duct work to ensure that we got peek performance from our HVAC. The amount of air flow has increased significantly and is more evenly dispersed throughout the house. J and Shawn (Installers) ensure everything was to our satisfaction before leaving each day. 5 STAR
Mary C.
1733867555
This was a wonderful experience because of the knowledge and care of the employees in satisfying our concerns for the installation of the water filtration system. Highly recommended!
Do B.
1733524421
Josh Adams came out to uninstall the fireplace insert. I’ve been trying to get it repaired for years and the cost is way too high . It appears to be a simple repair, but I can’t find anyone to do it without charging a lot of money. I hope that the unit can be recycled and that someone else can enjoy it as I did. Josh was able to close down all the gas lines in an efficient manner.
ivie G.
1733167330
The technician was very pleasant and did a great job fixing my problem. I will reply on Gore again.
James D.
1732937646
Gore Heating & A/C was recommended by a coworker. We had 2 other companies send technicians who could not fix the issues. The Gore tech was great and fixed both of our issues. I HIGHLY recommend this company!
Grant W.
1732902338
Great efficient service, knowledgeable, friendly, all questions answered. Completely satisfied!!!!
Kathie D.
1732298867
We were dreading the replacement of our water heater. Gore Heating & A/C made it easy. The techs were very kind. I would highly recommend this company for both water heater replacement and heat/AC care.
Socom 1.
1732132474
Good presentation of service to be delivered!Feel confident in this technician.
Emmitt M.
1732126867
I received complimentary services and the technician, Justin was both professional, knowledgeable and personable. Expectations met‼️
Joseph G.
1731941259
On time. Thorough, competent and informative.
Christian G.
1731590275
Working with Josh was a great experience. He explained everything as it happened and kept me informed of along the installation process.
chris S.
1731352874
Had Gore come out for an estimate. Absolutely professional and detailed with many great options. Punctual and polite. Highly recommend them at this point. Rates are comparable and fair.Just had them complete the install. You couldn't even tell they had been here aside from the new unit. Very professional and courteous. Kept me informed throughout the install. Works beautifully.Just had the yearly service done on both my units as one hasn’t been done in a while. Great service with that as well.Just had them out for an issue we were having and they took care of it for us seamlessly. Great work and very appreciated.Highly recommend them. Thanks Gore Team.
John J.
1730999019
JOSH ADAMScame out for our yearly HEAT maintenance service. Great Job!!! Advise us on new filtration system which Gore is offering now to help with the hard water. Will look into this later on cost. Glad to have them working with plumbing now. Good team with Gore. Been with them for many years. No problems with staff. Nick has a great staff to work with. Again Good service!!!
Michele D.
1730912100
Fantastic experience.
Timothy G.
1730572858
Quick and easy process.
B R.
1730469744
HVAC technician Justin was on time, professional, courteous, was very knowledgeable about our system and diagnosed the problem and had it repaired very quickly. Thank you Justin
Jocelyn G.
1730387585
My Technician Justin was vwey professional in all he did. I would recommend Gore heating and Air to anyone
Joe M.
1730383775
Justin was professional and pleasant. He performed my seasonal inspection and system function. He tested my water at no charge and was informative with all the questions I had for him.
Amy C.
1730295177
Justin did a great job!!
Vernon M.
1730125094
Very satisfied.
Danielle P.
1729979319
I can’t thank Josh and his team enough for all of the hard work they did at my home. From the easy scheduling, professionalism, the knowledge on their first visit, to the installation everything went amazing. I would recommend Gore to anyone who needed an AC company.
Michelle LaVigne L.
1729868667
Josh was pleasant as always and the inspection of our system was well done.
Kate T.
1729807062
Gore did a fantastic job for us! They were extremely responsive and aggressively priced. The technicians were personable and professional and made sure to educate us on what was being done. They replaced our entire HVAC system in one day, registered the new system, and cleaned the work site afterward. Would absolutely recommend to anyone looking for excellent customer service!
Carla H.
1729738752
I received their call, and Justin was here in 15! Had the part, installed it and explained the filter to me. He is very informative and kind. This company is reliable and professional. I would not go anywhere else!
Ruth P.
1729633753
Excellent work and I appreciated it. Very thorough.
Jeff - Felicity M.
1729260481
Friendly, helpful, on time.
Kathryn Van T.
1729124263
Very timely and professional technician's, the sales technician was also very kind understood the goal without trying to oversell me. Install team was also very patient with my dogs that thought they were helpful.
Tad P.
1728678654
I was very happy with the knowledge and professionalism.
Samuel C.
1728327131
Excellent service
William David S.
1727817451
It was my pleasure meeting Josh. I was impressed with his professionalism and pride in his profession. He made getting my heating system inspected and safety inspection for the pending cold weather look easy. Every Technician that I have encountered with Gore left me with a high degree of Customer Satisfaction. I highly recommend Gore Heating and Air for all your home Heating and cooling needs.
Cyndi B
1727706106
Took advantage of the HVAC check up deal and Josh was great! Got some good honest feedback and looking into the yearly maintenance package with Gore. We feel good about using them for our needs. Thanks!
Peggy S.
1726920746
I called the in the morning and Josh came to my house that afternoon to fix my thermostat. He was courteous and fast and got everything running smoothly. I’m so happy with their service!!
Marie T.
1726704080
10 stars if possible !!Josh was awesome !He was very knowledgeable and explained everything we needed to do in order to repair or replace our unit.We will definitely be calling Gore back to service our unit or replace when needed.Top notch from when Elizabeth answered the phone all the way until Josh left our driveway- we highly recommend Gore for all your needed repairs.
Tonya D.
1726692537
The Technician was very professional and helpful..
Joseph M.
1725397629
Outstanding performance, very knowledgeable,People person, cheerful and helpful
Kathy T.
1725378573
Gore heating and ac came quickly. They were very efficient and discussed options with us that helped save us money. The tech so took time to educate us about out unit.
Deanna J.
1725369875
Prompt and professional. Showed up on a Sunday of a 3 day weekend to check out an AC problem. I’ll definitely call them in the future.
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