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Accessibility Statement

Accessibility Assistance. Alternate Method. If you have difficulty using or accessing any element of this website, or on any mobile application or tool provided by us, please feel free to call us at 910-485-5877 or email us at ngore@goreheating.com  and we will work with you to provide the information, item, or transaction you seek through an alternate communication method or method that is accessible for you consistent with applicable law (for example, through telephone support). Goal of Accessibility. We are committed to providing a positive customer experience to all our customers and potential customers, and to promoting accessibility and inclusion for all. Our goal is to enable our customers and potential customers to successfully gather information and transact business through our website, applications, and other technology platforms. Whether you are using assistive technologies, such as a screen reader, a magnifier, voice recognition software, or captions for videos, or other assistive tools, our goal is to make your experience successful and enjoyable. Actions. We are actively taking a wide range of actions and devoting resources to further enhance the accessibility of our website and other technology. Here are some examples:
  • Working with our technology team to review our technology, measuring our website and other technology against the WCAG2.0/2.1AA guidelines for items such as text-equivalent for non-text items, etc.
  • Enhancing keyboard navigation
  • Engaging an outside accessibility consultant to ensure the widest possible range of accessibility
  • Adding captions to video content
  • Testing our website and other technology on a periodic basis
  • Offering alternate methods of doing business and communicating with our company, such as through telephone communications
  • Soliciting feedback and suggestions for improvement regarding accessibility
  • Providing training to our employees regarding accessibility issues
  • Working with our third-party technology vendors to promote the accessibility of third party components in our technology environment
Ongoing Effort. Although we are very proud of our completed and in-progress accessibility efforts, we view accessibility as an ongoing effort and will continue to expend resources to ensure the widest possible range of accessibility. Feedback. Please contact us at us at 910-485-5877 or email us at ngore@goreheating.com  if you have any feedback or suggestions as to how we may improve the accessibility of our website.

Date First Added: May 29th, 2022

Timothy G.
1730572858
Quick and easy process.
B R.
1730469744
HVAC technician Justin was on time, professional, courteous, was very knowledgeable about our system and diagnosed the problem and had it repaired very quickly. Thank you Justin
Jocelyn G.
1730387585
My Technician Justin was vwey professional in all he did. I would recommend Gore heating and Air to anyone
Joe M.
1730383775
Justin was professional and pleasant. He performed my seasonal inspection and system function. He tested my water at no charge and was informative with all the questions I had for him.
Amy C.
1730295177
Justin did a great job!!
Vernon M.
1730125094
Very satisfied.
Danielle P.
1729979319
I can’t thank Josh and his team enough for all of the hard work they did at my home. From the easy scheduling, professionalism, the knowledge on their first visit, to the installation everything went amazing. I would recommend Gore to anyone who needed an AC company.
Michelle LaVigne L.
1729868667
Josh was pleasant as always and the inspection of our system was well done.
Kate T.
1729807062
Gore did a fantastic job for us! They were extremely responsive and aggressively priced. The technicians were personable and professional and made sure to educate us on what was being done. They replaced our entire HVAC system in one day, registered the new system, and cleaned the work site afterward. Would absolutely recommend to anyone looking for excellent customer service!
Carla H.
1729738752
I received their call, and Justin was here in 15! Had the part, installed it and explained the filter to me. He is very informative and kind. This company is reliable and professional. I would not go anywhere else!
Ruth P.
1729633753
Excellent work and I appreciated it. Very thorough.
Jeff - Felicity M.
1729260481
Friendly, helpful, on time.
Kathryn Van T.
1729124263
Very timely and professional technician's, the sales technician was also very kind understood the goal without trying to oversell me. Install team was also very patient with my dogs that thought they were helpful.
Tad P.
1728678654
I was very happy with the knowledge and professionalism.
Samuel C.
1728327131
Excellent service
William David S.
1727817451
It was my pleasure meeting Josh. I was impressed with his professionalism and pride in his profession. He made getting my heating system inspected and safety inspection for the pending cold weather look easy. Every Technician that I have encountered with Gore left me with a high degree of Customer Satisfaction. I highly recommend Gore Heating and Air for all your home Heating and cooling needs.
Cyndi B
1727706106
Took advantage of the HVAC check up deal and Josh was great! Got some good honest feedback and looking into the yearly maintenance package with Gore. We feel good about using them for our needs. Thanks!
Peggy S.
1726920746
I called the in the morning and Josh came to my house that afternoon to fix my thermostat. He was courteous and fast and got everything running smoothly. I’m so happy with their service!!
Marie T.
1726704080
10 stars if possible !!Josh was awesome !He was very knowledgeable and explained everything we needed to do in order to repair or replace our unit.We will definitely be calling Gore back to service our unit or replace when needed.Top notch from when Elizabeth answered the phone all the way until Josh left our driveway- we highly recommend Gore for all your needed repairs.
Tonya D.
1726692537
The Technician was very professional and helpful..
Joseph M.
1725397629
Outstanding performance, very knowledgeable,People person, cheerful and helpful
Kathy T.
1725378573
Gore heating and ac came quickly. They were very efficient and discussed options with us that helped save us money. The tech so took time to educate us about out unit.
Deanna J.
1725369875
Prompt and professional. Showed up on a Sunday of a 3 day weekend to check out an AC problem. I’ll definitely call them in the future.
David S.
1724272453
Josh came out and checked my unit and tried to get it working again, but when it became clear that the compressor was not working, he got me a quote to replace the compressor vs the a new unit.I went with the new unit, and they just installed it today. Everything is working great! Everyone from the techs to the office staff were very helpful and courteous. Will definitely use Gore again for future A/C needs.
Jacky C.
1724008526
Nick what so kind, helpful and and knowledgeable. Nick had our ace up and running while waiting for our new AC.The installation team was just as kind and helpful.
Craig P.
1723912889
Tech showed up on time and was very knowledgeable got me fixed up and working in no time. also gave me some recommendations for future services i may need
Timothy Y.
1723744170
Jonathan did a great job. He explained all he did and advised about future maintenance.
Darlene R.
1723660853
The most professional and experienced team of technicians on staff. Dependable and reliable! Nick is never in a hurry, makes sure all questions and concerns are answered. The office staff is friendly and accommodates the needs of the customer. I would highly recommend this company for all your air and heating needs.I would highly recommend this company for all your heating and cooling system needs and repairs.The BEST!
Betsy F.
1723656267
Josh was very professional & well spoken young man. He installed the new coils&added Freon. He showed us a picture of the old coils & the new coils also. He came inside to check the vents to make sure cold air was coming out. Josh was very efficient & had everything completed before 2 & 1/2 hours. We highly recommend Josh & Gore Heating & Air Conditioning.
Keith V.
1723394940
Knowledgeable and thorough. My grandparent’s AC went out and Nick was able to identify their issue in minutes and made arrangements to resolve them on the spot. He offered a fair price and offered solutions that went beyond just routine AC maintenance. The job isn’t done yet, but we have a good feeling that all we be well when the job is done.
charles B.
1723391561
Nick is a excellent technician and he explains and show you what’s going on I recommend him and Gore’s to my family and friends 👍 keep up the good work thank y’all
Anthony C.
1723331775
Servicing HVAC at our Home was done professionally and with great details of the issue
Scott N.
1723036422
Professional, knowledgeable and straight to it. Good tech
Melinda M.
1723011099
Excellent service my new install runs great.
Amy G.
1722862941
Our AC went out in the house we just bought and within 15 minutes we had someone come out and check it. They are quick and thorough and we will definitely be using them in the future.
Stop C.
1722821240
Thank You to Nick and Son for coming out to save us on a Sunday. Wonderful family, we appreciate you!
MikeFlexdotcom F.
1721862948
Totally happy with Gore Heating & A/C, Inc.
Bill H.
1721423065
My heat pump went out Sunday Night during this current heat wave. Monday morning, I called Gore Heating and Air and told them my problem. They told me that they would send someone out that afternoon. The Owner, Nicholas Gore came out after 5 PM. Gore Heating and Air had installed my current heat pump 22 yrs ago. Nicholas was honest and told me that he could fix it, but couldn't guarantee how long it would last because it is 22 yrs old. I am going to have a new heat pump installed on Friday. Gore Heating and Air has great customer service and is honest and dependable. Thank you Nicholas for the great service.Update: This morning l, Sean & Jalil came out and installed our new heat pump. They were very professional and did an excellent job. Now our whole house is cool again. For the past week, we had been surviving on 2 window units. Thank you Sean & Jalil for the Great Job!!! Thank you Gore Heating & Air for the excellent service. I have been a long time customer of theirs for many years and will highly recommend them to anybody.
Alyssa H.
1721344277
We had an excellent experience with Gore Heating & A/C! The service was quick, friendly, and efficient from start to finish. The technicians were incredibly nice, smart, and attentive, ensuring that every detail was taken care of. They even left our space cleaner than they found it, which was a pleasant surprise. On top of all this, their prices were very reasonable. Highly recommend!
Justina D
1721078437
Gore’s Heating and Air is a very professional business and dedicated to servicing the customer the best way possible. They diagnosed the problem quickly and fixed it as quickly as possible. We will definitely call them anytime we need our system worked on.
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